Payment Terms and Conditions

  1. Detailed description: Gous Familie Trust t/a Fynbos Creations is a business in the handcraft industry producing candles, soap, leather craft, handmade jewellery and hand-woven articles. 2. Delivery policy: Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by email before delivery via courier. 3. Export restriction: The offering on this website is available to South African clients only. 4. Return and Refunds policy: The provision of goods and services by Gous Familie Trust t/a Fynbos Creations is subject to availability. In cases of unavailability, Gous Familie Trust t/a Fynbos Creations will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. 5. Customer Privacy policy: Gous Familie Trust t/a Fynbos Creations shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: . 6. Payment options accepted: Payment may be made via EFT, Visa and MasterCard. 7. Card acquiring and security Card transactions will be acquired for Gous Familie Trust t/a Fynbos Creations via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy. 8. Customer details separate from card details: Customer details will be stored by Gous Familie Trust t/a Fynbos Creations separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to 9. Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 10. Responsibility: Gous Familie Trust t/a Fynbos Creations takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 11. Country of domicile: This website is governed by the laws of South Africa and Gous Familie Trust t/a Fynbos Creations chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 12. Variation: Gous Familie Trust t/a Fynbos Creations may, in its sole discretion, change this agreement or any part thereof at any time without notice. 13. Company information: This website is run by Gous Familie Trust based in South Africa trading as Fynbos Creations and with registration number T1171/93 and Philip and Gail Gous as Trustees. 14. Gous Familie Trust t/a Fynbos Creations contact details Company Physical Address: Farm 496/20, Mosselbankfontein, Riversdale Email: Telephone: 082 569 6922 and 072 231 5483